The Passport Photo Creator will take up to 30 seconds when uploading the photo to Walgreens order form once you've taken your perfect passport photo. If the app is loading for more than 30 seconds, check your internet connection. If you are still having screen loading errors, close the app and re-open. The Walgreens order form will reconnect and your photo will be saved. If you still have issues with loading errors, please contact us immediately. We will help you resolve your issue right away.